Ló&co. Strategic Creative Consulting Terms & Conditions

1. Definitions

• ‘Ló&Co.’ refers to Myriam López trading as Ló&Co.
• ‘The Client’ refers to the individual or organisation engaging Ló&Co. for strategic creative consulting services
• ‘An Engagement’ refers to the booking of The Ló&Co Way® sessions, workshops, or any other consulting services under Ló&Co.
• ‘The The Ló&Co Way® or the Method’ refers to the suite of services, including the 6 Zones guided experience and all related strategic methodologies, games, and exercises.

2. Application

These terms and conditions govern all consulting engagements between The Client and Ló&Co. By booking a session, journey, or package, The Client enters a binding agreement and agrees to the following terms.

3. Quotations

• All quotes are valid for 14 calendar days unless otherwise stated in writing.
• Pricing is in Euros (or agreed local currency) and exclusive of VAT unless otherwise noted.
• Any additional or out-of-scope work will be subject to further discussion and quoted at Myriam’s hourly/zone rate as specified in advance.
• Ló&Co. is not responsible for increases in third-party costs (e.g., software, platforms, venues, facilitators, external contributors) beyond our control.

4. Payments

• Payments are accepted via bank transfer ONLY.
• If a project is paused or cancelled by The Client, no refunds will be issued unless agreed otherwise in writing.
• The Client is responsible for any costs should debt collection be pursued.

5. Engagement, commitment & client responsibility

• Active Engagement: The Client agrees to fully participate in guided activities, games, and exercises.
• Technical Setup: Sessions must take place in a quiet space with good internet, cameras turned on, and no distractions. Please ensure your set-up is tested before the session begins.
• Between-session process: Assignments and tasks between sessions are part of the growth process.
• Timely Submissions: All materials requested must be sent at least 24 hours prior to each session.
• Commitment: Showing up on time, preparing in advance, and completing exercises ensures maximum value.

6. Punctuality & session timing

• Sessions begin and end on time regardless of client arrival.
• Time lost due to lateness cannot be recovered or added.

7. Lateness, no-shows & rescheduling policy

• Sessions will not be rescheduled due to lateness.
• No-shows are charged in full, non-refundable.
• In exceptional cases (at Myriam’s sole discretion), a missed session may be rescheduled once, subject to availability.
• Persistent lateness or no-shows may result in termination of engagement without refund.

8. Cancellation & rescheduling

• The Client may cancel or reschedule with a written email notice at least 48 hours in advance. Deposits are non-refundable.
• Ló&Co. may cancel or reschedule with 24 hours’ written notice; fees for undelivered services will be carried forward.

9. No guarantees

• Ló&Co. facilitates clarity and transformation tools, but ultimate results depend on The Client’s commitment and personal/business context.
• No specific outcomes or financial results are guaranteed.

10. Communication & scheduling

• Primary communication is via email or approved platforms.
• Video or audio calls are available by appointment for additional support outside of booked sessions.
• All logistics (meeting links, invites, materials) are shared via email or client portal.

11. Session documentation

• Sessions are not systematically recorded.
• A written summary of key insights, action items, and next steps will be provided after each session.
• Documentation is delivered via email or client portal and serves as an accountability guide.

12. Intellectual property & copyright protection

• The Ló&Co Way® and The Zones® methodology, and tools the exclusive IP of Myriam Lopez & LóCo.
• Upon full payment, Clients own deliverables created specifically for their business.
• The Client may not copy, distribute, share, or commercialize The Ló&Co Way® materials or frameworks without prior written permission.
• Unauthorized use for commercial purposes will be pursued under copyright and IP law.

13. Credits & attribution

• Ló&Co. may reference anonymised examples from work in future marketing or reports.
• Attribution is required if frameworks or materials are shared publicly.

14. Turnaround & sessions

• Ló&Co. will endeavour to meet deadlines as agreed in the Engagement Plan.

15. Approval & feedback

• Written approval (via email) is required at defined milestones.
• The Client is responsible for reviewing and confirming materials carefully.

16. Client supplied materials

• The Client must provide accurate business data, reflections, and input as required.
• Ló&Co. is not responsible for inaccurate outcomes due to incomplete information.

17. Applicable law

• This agreement is governed by the laws of Spain and the European Union.
• Disputes will be resolved in the competent courts of Spain unless otherwise mutually agreed.

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